Orders & Shipping Page
📦 Order Processing
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Processing Time: 1-2 business days (excluding weekends/holidays)
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Order Confirmation: Email/SMS sent immediately after purchase
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Changes/Cancellations: Request within 1 hour at orders@hanusa.com
🚚 Shipping Options
| Service | India Delivery | International | Cost |
|---|---|---|---|
| Standard | 3-5 business days | 7-10 business days | ₹100 (Free on ₹5000+) |
| Express | 1-2 business days | 3-5 business days | ₹250 |
📍 Delivery Areas
✔ Serving: All Indian pin codes + 50+ countries
✖ Restricted: High-risk areas (we'll notify before shipping)
📲 Tracking Your Order
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Real-time tracking link sent via email/SMS
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Courier partners: Delhivery, FedEx, DHL International
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Delay? WhatsApp us at +91 XXXX-XXXX-XX with order number
⚠️ Important Notes
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Signature required at delivery
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48-hour window to report damaged/missing items
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Customs duties (international) are buyer's responsibility
❓ Frequently Asked
Q: Why is my order taking longer than estimated?
A: Possible reasons:
• Custom clearance (international)
• Address verification needed
• Peak season delays
Q: Can I ship to a different address later?
A: Email us within 6 hours of ordering with new address + ID proof
Q: Do you offer store pickup?
A: Yes! Select "Local Pickup" at checkout (Mumbai workshop only)
